Terms and Conditions

Obtaining your voucher

Vouchers purchased from SOTM MEDIA ("WOW Activity Gifts") over the telephone or via the internet will be issued to the purchaser or, on the purchaser’s direction, to another person nominated by him (“the Holder”).

Please read this page carefully before purchasing your activity gift voucher. These terms and conditions form the basis of a contract between us (WOW Activity Gifts - SOTM MEDIA), and you (the purchaser and/or any subsequent holder of the activity gift voucher).

Terms and conditions

WOW Activity Gifts issues face value vouchers (“Vouchers”) entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by various Activity Gift companies and provided by selected suppliers.

Voucher validity

Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months. A Voucher can only be extended once and must be done while the voucher is valid.

Extended Vouchers cannot be refunded. A £20 administration fee is payable if you choose to extend your validity.

Choosing your activity

You may use your Voucher to book any of the activities from our website. If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced.

Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Bookings

In order to enjoy your chosen activity and to arrange a time and place for your activity, you can choose the particular provider of the activity that you are interested in, phone us, the provider or book via our website.

You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.

Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Description and photography

We have tried hard to ensure that descriptions and illustrations used in the Voucher packs, in all our literature and on our website are accurate, however, photographs are intended to give a general idea of the activity described, and do not form part of any contract between you and WOW Activity Gifts.

Insurance

Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your infopack.

Refunds

If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your Voucher. Please note that we will not be able to issue a refund or replacement without receipt of the voucher. Refunds will be paid back onto the credit/debit card used to place the original order, or by cheque. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider.

Activity Cheques

Activity Cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque.

Age, size and health restrictions

For safety reasons, some activities have certain size, age and health restrictions. You are required to notify WOW Activity Gifts and/or the provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking.

Activity availability and timings

These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants.

If we cancel or change your activity

If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.

We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.

We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.

If you need to cancel or change your activity booking

You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by WOW Activity Gifts if you can rebook through the cancellation cover.

If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact WOW Activity Gifts as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

Weather

Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. WOW Activity Gifts is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.

In case of problems

In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at WOW Activity Gifts, who will take up the problem with the supplier on your behalf.

Prices

We reserve the right to change activity prices without notice, provided we inform you before the activity is booked. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.