WoWActivityGifts.com - Terms & Conditions

As we sell many different products through different suppliers, it is impossible for us to have one set of terms and condititions that suit all of them.

Currently our product range falls in to 2 different categories.
- Activity gifts
- Hampers

Please click the appropriate link above to be taken to the correct terms and conditions.

If you have any questions regarding our Terms and Conditions please e-mail us at legal@wowactivitygifts.com or phone us on 09067 56 24 56 – calls cost 75p per minute.

Activity Gift Terms & Conditions

WOW Activity Gifts, in association with Maximise, provide quality activity gifts/vouchers throughout the UK.

Important: Your contract is with Maximise Enterprises Limited not with WOW Activity Gifts (owned by Last Night Ltd.)

(In case it is not obvious, you are the one asking the questions!)
Who am I dealing with?
Maximise Enterprises Limited ("the company"). Our registered number is 3396596. Our registered office is at 20 Wood Street, Barnet, Hertfordshire EN5 4BJ. Our trading address is Century House, 50 Shenley Road, Borehamwood, Hertfordshire WD6 1DS.

Do these terms of business affect my statutory rights under U.K law?
No.

Are these the only terms of business which affect me?
No. We arrange activities with independent suppliers who make the activities available subject to their terms and conditions. They after all exercise day to day control of the activities. The activities are made available on the basis of your acceptance of the supplier's terms and conditions as well as ours.

Are the activities accurately described?
We believe so but the descriptions are summaries only, and are not intended to be detailed.

Can you change the activity offered?
We try to supply what we offer but occasionally will make some changes. In particular:-
If specific vehicles or celebrities are mentioned, we reserve the right to make reasonable substitutions if made necessary by some act beyond our reasonable control e.g. mechanical break down or illness.

We reserve the right to add, withdraw or substitute locations for activities.
We reserve the right to make any reasonable changes to any activity programme without notice. If the change is material, we will let you know.

What is your cancellation policy if I want to cancel?
If your experience is an unredeemed flexible voucher and you notify us in writing of your wish to cancel within 28 days of your purchase, we will refund the purchase price of the experience less a £20 administrative charge. After 28 days from the purchase date, the cancellation charge will be the Total Purchase Price. Altering an arranged date/time (of fixed or redeemed flexible vouchers), amounts to a cancellation and will incur a cancellation/administration charge. ActivtyGifts.com do not accept rescheduling or cancellations within 28 days of the experience date.

Can you cancel?
Once you or a voucher recipient has booked a specific date for an activity, we will only cancel if for reasons beyond our reasonable control we are obliged to. We do reserve the right to cancel if our supplier or we considers safety risks unacceptable, if the venue becomes unavailable, if we believe that the person or persons booking may harm our reputation or if you become insolvent. Please note that we do not have to cancel because of adverse weather conditions.

What happens then?
If we cancel by reason of adverse weather or because our supplier or we considers safety risks unacceptable we will re-schedule the activity for another date. We will not refund payment. If we cancel for any other reasons, we will refund all payments made by you. Any refunds will be made to the purchaser of the gift and if payment has been by credit card, refunds will be to the same card. Any liability on our part arising out of cancellation is limited to refunding your money and does not extend to any other loss you may suffer.

Once a voucher recipient or I have made a booking, can you make changes to the agreement?
To a limited extent:-

We reserve the right to add or withdraw locations and activities to our list at any time.

Prices are inclusive of VAT and are correct at the date of booking.

We reserve the right to make any changes to our prices without notice. If there is any change, we will advise you or the voucher recipient at the date when a specific activity is ordered.

Activities are offered subject to availability and you should not make any travel or similar arrangements until we have confirmed the specific activity and location in writing

We reserve the right to vary the activities available to voucher holders without notice but will of course seek to make available a reasonable wide range of activities

Are there any limits I should be aware of?
Yes. Here they are:-

You or the recipient of your gift must tell us within 14 days of receipt of the activity gift pack if any of the restrictions (including availability dates) attached to the relevant activity make it unsuitable. If you do this we will then refund your payment in full. If not, any refund will be at our discretion.

Gift vouchers must be used by the expiry date shown in the gift pack, which will be 9 months from the date we send out the pack unless otherwise specified. If the recipient is unable to use the voucher before the expiry date, then if he/she contacts us before the expiry date, we will renew the voucher for a further period of 9 months. To facilitate this extension an administration charge of £20.00 will be incurred

If the gift is for a specific activity, we will also charge any increase in price that has occurred since the issue of the vouchers.

Once a specific activity and location have been booked our cancellation policy applies.

How do you deal with risk?
We organise a wide range of activities. Some involve a degree of risk of physical injury or damage to property. This is what makes the activity exciting. We do not exclude our liability for death or personal injury caused by our negligence or that of our employees. We do not accept liability for the negligence of any one else. We believe our suppliers observe proper standards but do not guarantee their performance or observance of such standards. You may be required to sign a disclaimer of liability by our supplier or us. If you are not willing to do so, you may not be permitted to take part in the relevant activity and will not be entitled to any refund.

You must behave in a safe and courteous manner, observe the proper instructions of any supervisor or activity leader, dress and equip yourself in accordance with any advice we or our supplier gives, use safety equipment as instructed and you must not tamper with or abuse it. You will have to compensate us or our contracts for any damage negligently caused by you. Please note that our gift experiences do not include Personal Accident Insurance.

Is that it?
Almost. We think these terms of business are fair. The law of England and Wales governs them. If you do have any complaints, please let us know (on the day if at all possible) so that we can put things right. It is not reasonable in most cases to make no complaint on the day of the activity and only tell us about any problems when it is too late to put things right.

Once you have read our terms of business, agree to be bound by them and are happy with the details of your booking click below to make your order. Please not that making an order is an acceptance by you of our terms of business but that there is no binding contract until we send you our activity pack.

If you have any questions regarding our Terms and Conditions please e-mail us at legal@wowactivitygifts.com or phone us on 09067 56 24 56 – calls cost 75p per minute.

Hampers Terms & Conditions

WOW Activity Gifts, in association with The Taste of Moray, provide quality hampers.

Important: Your contract is with The Taste of Moray not with WOW Activity Gifts (owned by Last Night Ltd.)

1. Payment : The Taste of Moray accepts the following credit and debit cards Access, MasterCard, Visa, Switch

2. Security: The Taste of Moray currently uses a Digital ID security system. Digital IDs are authenticated transparently by the customer's Web browser. If the authentication fails, the customer is warned of the failure and given the option to abort the transaction. Digital IDs/Certificates are obtained from a Certificate Authority (CA). The CA used by The Taste of Moray is Thawte, to protect all of your transactions.

3. Delivery Methods: Standard service deliveries within the United Kingdom are made by Citylink All delivered products must be signed for.

4. Deliveries are Overnight (mainland UK apart from the Highlands and Islands,) from dispatch of goods. Returns Procedure: In the unlikely event of the goods being found to be faulty please contact The Taste of Moray and we will arrange collection. Faulty or damaged goods must be reported to us within 7 days of delivery, and a refund or a replacement will be arranged with the customer.

5. Delivery damage or faulty goods: In the event of damaged or faulty goods, customers should contact the Taste of Moray within 7 days of receipt. In this case The Taste of Moray will, depending upon our customers' preference, arrange for the damaged product or products to be picked up by our carrier or their agents and returned to the company. The Taste of Moray will only send a replacement product, upon confirmation that the damaged items have been returned. Perishable goods must have been kept refrigerated from the day of delivery delivery.

6. Delivery Charges: These are automatically added to the cost of the products as part of the process of submitting an order.

7. Insurance: All deliveries are insured by The Taste of Moray

8. Local Taxes & Duties: Are the responsibility of the shopper in the country of destination.
The Taste of Moray cannot be held responsible for any delays in Overseas delivery
due to collections of these duties or taxes, or delays at Customs.

9. Value Added Tax (VAT): Where applicable, is included in the cost of each product.

10. Order Confirmations: Once you have submitted an order using our on-line shopping system, you will receive a confirmation e-mail.

11. Substitutions: If a product is not available the purchaser will be contacted and a substitution agreed.

12. Order Inquiries: To follow up on the delivery of a Product please email us at info@tasteofmoray.co.uk or ring us on 01667 462340 We are open 7 days a week 9.00am-5.00pm GMT. Calls are charged at the standard rate.

13. Data Protection: The Taste of Moray will not disclose customer information, our database remains confidential to the company.

14. Alcohol : Persons legally permitted to do so, by local licensing regulations, may order products containing alcohol . Products containing alcohol to North America cannot be shipped unless they are ordered as 'Personal Gifts'.

15. Cancellation: Orders may be cancelled within 7 working days of the day after the date of the customer receiving the goods. Notification of cancellation must be made to the Taste of Moray by e mail or phone, at the address listed above, within this seven day period. Unless faulty, the goods must be returned to the Taste of Moray at the customers expense. This cancellation condition does not apply to perishable goods. Customers monies will be refunded or returned within 14 days of a cancellation, with a deduction for collection of the cancelled order if appropriate.

16. Unforeseen Circumstances: While every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of A Taste of Moray.

17. Complaints: If you have a complaint, please contact us immediately. Complaints will be dealt with as speedily as possible.

18. The Taste of Moray reserve the right to refuse sale of goods.

19. Law: These terms and conditions are governed by Scottish Law. By ordering products from our site you indicate your acceptance of these terms and conditions under the jurisdiction of the Courts of Scotland.

20. Statutory Rights Our terms and conditions do not affect a customers statutory rights.